Privacy Policy

This Privacy Policy explains how QoS Partners Pty Ltd, ABN 68 662 956 818 trading as Afterly ("Afterly", "we", "us", "our") collects, uses, stores and discloses personal information when you use our platform at afterly.au.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using Afterly, you consent to the practices described in this policy.

contact us.

We collect information you provide directly when using the platform, including:

• Your personal information
• Information about the deceased
• Estate details
• Co-executor details where applicable
• Payment information processed by Stripe (we do not store card details)
• Identity verification data processed during the verification step

We also collect technical data automatically, including IP addresses, browser type, device information and usage data through our hosting and monitoring infrastructure.

We use your information solely to provide the Afterly service, including:

• Creating and managing your estate file
• Responding to support enquiries
• Monitoring platform performance and resolving errors

We do not use your information for marketing purposes without your explicit consent. We do not sell your information to third parties.

To deliver our service, we share data with the following processors. Each is contractually bound to use your data only for the purpose of delivering services to Afterly:

Some providers are located outside Australia. Where data is transferred internationally, we take reasonable steps to ensure it is protected in accordance with the Australian Privacy Principles.

We retain your data for the following periods:

• Active estates retained for the duration of your engagement with the platform
• Completed estates retained for 7 years following completion, consistent with Australian record-keeping requirements
• Deleted estates purged immediately upon administrator deletion, including all associated documents
• Authentication data deleted when the associated estate is purged

You may request deletion of your data at any time by contacting contact us. Note that deletion may affect our ability to provide ongoing services.

We implement industry-standard security measures including:

• Encryption in transit (TLS) and at rest
• Row-level security enforced at the database level
• Time-limited, signed URLs for document access
• Multi-factor authentication for administrative access
• Regular security scanning and dependency monitoring

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Make a complaint about how we handle your information

To exercise any of these rights, contact us at contact us. If you are unsatisfied with our response, you may lodge a complaint with the OAIC at oaic.gov.au.

We use essential cookies required for platform operation, including authentication session management. We do not use advertising cookies or third-party tracking cookies. Analytics data is collected in aggregate only and cannot identify individual users.

We may update this policy from time to time. Where changes are material, we will notify you by email. Continued use of the platform after notification constitutes acceptance of the updated policy.

QoS Partners Pty Ltd, trading as Afterly
ABN: 68 662 956 818
Address: PO Box 1701, Berrimah NT 0828
Email: contact us